Here is a copy of the email I received from Kroger Consumer Affairs regarding the Kroger Corporate Coupon Policy, dated May 14, 2010:
Thank you for contacting Kroger. The coupon policy for your Division is as follows:
** The store manager has the right to accept, decline or limit the use of ANY coupon upon view. **
** The store manager has the right to limit the Quantity of coupons or items used/purchased in a single transaction,
by a single customer, or in a single day. **
PAH: (Print At Home)
Internet Coupon Policy ALL Banner Stores!!
We only accept printable coupons if they scan properly at checkout.
We do not accept “FREE product” printable coupons, with no purchase requirement. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
We do not accept coupons for more than about 75% of a product’s value without advance notice. Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates. Legitimate PAH coupons are never copied, sold or traded. Nearly all coupons are “non-transferable” meaning they should not be photocopied or scanned and distributed to others.
Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at http://www.printcoupons.com.
Columbus doubles coupons up to 99 cents. Gregg Witbeck 11.17.09
This Does Not apply to “Free”, Kroger, Catalina, Retail Food Store coupons, Electronic Coupons on the Kroger Plus Card or items prohibited by law.
Does accept Competitor Pharmacy coupons.
Cannot use LCM or Competitor Coupons in conjunction with the $4 Generic Program.
General Coupon Policy:
Limit one (1) manufacturer coupon per item.
Limit one (1) Store coupon per item.
The store manager has the right to accept, decline, or limit the use of ANY coupon upon view.
The store manager has the right to limit the Quantity of coupons/items, used/purchased in a single transaction, by a single customer, or in a single day.
Amount refunded cannot exceed the price of the item.
We Do accept Competitor Catalina coupons that are also Manufacturer coupons of items that we actually carry.
Do Not accept expired manufacturer coupons.
Customer is responsible for tax on all items even “Free” items.
If you have any further questions please contact your local stores manager. Thank you for taking the time to e-mail us.
Kroger also has a Corporate Print At Home Coupon Policy:
Kroger Print-at-Home Coupon Acceptance Policy
Effective November 2007, all Kroger divisions accept industry-standard, secure print-at-home coupons. We recently partnered with Coupons Inc., the industry leader in print-at-home coupons, to offer print-at-home coupons on Kroger.com and all of our store banner websites. You may also find coupons on brand websites and legitimate coupon websites like Coupons.com. Help us make your shopping experience a pleasant one by keeping in mind these simple rules for using Print-At-Home coupons.
We can only accept print-at-home coupons if they scan properly at checkout. Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed.
We will generally not accept “FREE product” (no purchase required) print-at-home coupons. It is currently an industry practice not to produce print-at-home manufacturer’s coupons for free product. Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable.
We will usually not accept coupons for more than about 75% of a product’s value. For example, a $2 off coupon will be acceptable for a product that normally sells for $5 or more, but a $2 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, we are usually provided advance notice by the manufacturer.
Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates. You should always print the coupon yourself directly from the website or email that is offering it. Only then can you ensure you are printing a legitimate coupon. The coupon will never appear on your computer screen. A legitimate coupon is never sent as a graphic or PDF or sent in a Word document.
Print-at-home coupons should never be copied, sold, or traded. They should not be photocopied or scanned and distributed to others. They have unique serial numbers printed on them and follow an industry-standard format. Coupons are never sold and you should not pay for someone’s “time to clip” or other service fee.
For more information about using print-at-home coupons and to check coupons for validity please visit the Coupon Resource Center online at www.printcoupons.com.
Digital Coupons Policy
Customers choosing to participate in the digital coupons are required to have an active online account with a valid, associated shopper card. Kroger employees or partners are prohibited to set up or otherwise maintain an online account not specifically associated to that employee or employee household.
A valid shopper card or an alternate ID is required for the use of digital coupons at the time of purchase.
Digital coupons and offers are deducted from a customer purchase prior to paper coupons or any other discounts and cannot be added back or removed once card has been scanned.
>> Limit one use per digital coupon per transaction
>> Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item
>> Digital offers do not double
>> A limit of 150 coupons can be loaded per household at one time
The store manager has the right to accept, decline, or limit the use of ANY digital coupon or offer.
Kroger Scan-Right Guarantee
The Kroger Scan-Right Guarantee states that if a product rings up at a price different from the one listed on in-store signage or what is advertised in the weekly ad, they must
give you that product FREE and every additional identical purchase will be adjusted to the correct price.