I’m sure you all have been waiting all weekend for me to make a statement on this so-called new Kroger coupon policy, but in an effort to be responsible, I didn’t want to say a word until I heard from my Kroger contact. I received hundreds of emails/messages from you guys wondering what this was all about and I apologize that I was not able to answer each one individually. Instead, I decided to finally address it here in a blog post.
I did hear back from my contact yesterday, so I can finally speak! First of all, let’s back up for those of you who have no idea what I’m talking about. On Friday evening, another blogger “leaked” an internal memo that was meant for Kroger employees that talked about changes to what and how they accept coupons. Basically all amazing things, saying things like no limits on how many coupons they will accept, don’t check expiration dates, etc.. I am not posting the link as to not perpetuate this information. Why? Well…
Here is the response I received this weekend from Jackie, Media and Government Relations Manager for the The Kroger Company Columbus Division, who is also the direct contact for bloggers. (And thank you Jackie for answering your email over this holiday weekend!)
With that being said, let me remind you that the Kroger Corporate Coupon Policy already allows their store managers to set their own limits on how many coupons to accept, along with other policy issues like accepting expired coupons (although not mentioned specifically, this would be covered under the blanket statement). Many of the Columbus OH stores NEVER set a limits on how many coupons you can use and they’ve even been known to post signage as you walk in the door stating that they will accept expired coupons up to a week after expiration…although this is never something I would promote. All of these things vary from STORE to STORE. While this memo would definitely be a positive adjustment to the existing policy, nothing has been enacted corporate wide.
My advice to you AS ALWAYS is to ASK your store manager what their policy is on coupon limits BEFORE you load up your carts, as – AGAIN, this varies from store to store.
When and if Kroger CORPORATE changes the coupon policy, I will be sure to post that information based on what I receive directly from them…not some obscure internal memo.