What do I do if I was expecting a Catalina to print and it didn’t?

Catalinas are not affiliated with Kroger stores…they are a separate company. If you do NOT receive a Catalina, here are a couple contact options:

Fill out the contact form found HERE or call 888-826-8766 within 7 days of your transaction


Don’t forget to check out the Kroger Catalinas Master List.

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January 20, 202011:04 pm

I have not been getting the Elvive $5 catalinas printing at my Kroger’s but customer service has paid me every time for it. I did not have to contact anyone else.


June 30, 201911:05 am

I bought 6 sunmaid raisins and nothing printed out please help

Krizia Walker

May 13, 201911:20 pm

I purchased five 32.5 oz, Palmolive dish liquids, but didnt receive the Catalina that was supposed to print for purchasing 2.


May 13, 201901:02 pm

No me imprimió en los jabones de trastes Palmolive compre 5 y tenía que imprimir de 4 dólares y nada y las personas de Kroger fueron muy mal

Rhonda BARTO

January 18, 201910:01 pm

I was excepting a Catalina on my paper product of cottenelle toilet paper purchase and kleenexs. But it didn't print out. What can I do. Thank you Rhonda

beth Graybill

October 4, 201802:06 pm

did 3 diff. transactions no catalina for nestle candy

Jennifer Campbell

August 4, 201809:15 am

I did the general mills cereal deal 2 times yesterday and did not get a Catalina either time .

Joanna smith

August 3, 201804:21 pm

I bought 5 General Mills cereal

Elbira perez

August 1, 201812:02 pm

I did 4 transactions I got 10$ off baby stuff. It I did not receive my 5$ Catalina printable

Vanessa Sandoval

March 15, 201802:30 pm

No me imprimió en la compra de 2 productos de la marca pasta Colgate y jabón palmolive gracias


March 15, 201802:27 pm

No me imprimió la Catalina de 5 dólares en la compra de 25 dólar en huggie gracias


March 14, 201808:54 pm

Huggies no m dieting no Catalina hise una compra De 45 dollar no m dieron nada

Sandra Espinoza

March 11, 201810:52 am

I had 2 not print ($40 Baby Aisle and $10 Huggies)


January 30, 201809:48 am

I had 2 not print ($40 Baby Aisle and $10 Huggies) and submitted my request via online portal 1/12. They still have not responded so I finally called today (1/30) and magically they are working on my ticket today. Thanks for providing this info - hopefully they can solve the issue finally.


January 9, 201808:33 pm

New Maybelline Lip cosmetic catalina dated 1/22/18 - 2/18/18 out todayB2G1.00 or B3 G2.00. Maybe it WILL work since I have so little luck with the P&G catalina.

Terri Johnston

July 12, 201711:54 pm

I can't get coupons to print


January 11, 201705:06 pm

What if the catalina isn't posted at your store? Does that mean it isn't active at your store?


June 14, 201606:23 pm

The Catalina company refused mine. I bought Dove Bars on 6/13. When I sent them the info I was told that the promo wasn't active. :(


June 13, 201601:26 am

Thank You very much!!!! All of he information is helping me save mone and to make this process lot easier!!!!