What do I do if I was expecting a Catalina to print and it didn’t?

Catalinas are not affiliated with Kroger stores…they are a separate company. If you do NOT receive a Catalina, here are a couple contact options:

Fill out the contact form found HERE or call 888-826-8766 within 7 days of your transaction


Don’t forget to check out the Kroger Catalinas Master List.

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June 13, 2016

Thank You very much!!!! All of he information is helping me save mone and to make this process lot easier!!!!


June 14, 2016

The Catalina company refused mine. I bought Dove Bars on 6/13. When I sent them the info I was told that the promo wasn't active. :(


January 11, 2017

What if the catalina isn't posted at your store? Does that mean it isn't active at your store?

Terri Johnston

July 12, 2017

I can't get coupons to print


January 9, 2018

New Maybelline Lip cosmetic catalina dated 1/22/18 - 2/18/18 out todayB2G1.00 or B3 G2.00. Maybe it WILL work since I have so little luck with the P&G catalina.


January 30, 2018

I had 2 not print ($40 Baby Aisle and $10 Huggies) and submitted my request via online portal 1/12. They still have not responded so I finally called today (1/30) and magically they are working on my ticket today. Thanks for providing this info - hopefully they can solve the issue finally.

Sandra Espinoza

March 11, 2018

I had 2 not print ($40 Baby Aisle and $10 Huggies)


March 14, 2018

Huggies no m dieting no Catalina hise una compra De 45 dollar no m dieron nada


March 15, 2018

No me imprimió la Catalina de 5 dólares en la compra de 25 dólar en huggie gracias

Vanessa Sandoval

March 15, 2018

No me imprimió en la compra de 2 productos de la marca pasta Colgate y jabón palmolive gracias

Elbira perez

August 1, 2018

I did 4 transactions I got 10$ off baby stuff. It I did not receive my 5$ Catalina printable

Joanna smith

August 3, 2018

I bought 5 General Mills cereal

Jennifer Campbell

August 4, 2018

I did the general mills cereal deal 2 times yesterday and did not get a Catalina either time .

beth Graybill

October 4, 2018

did 3 diff. transactions no catalina for nestle candy

Rhonda BARTO

January 18, 2019

I was excepting a Catalina on my paper product of cottenelle toilet paper purchase and kleenexs. But it didn't print out. What can I do. Thank you Rhonda


May 13, 2019

No me imprimió en los jabones de trastes Palmolive compre 5 y tenía que imprimir de 4 dólares y nada y las personas de Kroger fueron muy mal

Krizia Walker

May 13, 2019

I purchased five 32.5 oz, Palmolive dish liquids, but didnt receive the Catalina that was supposed to print for purchasing 2.


June 30, 2019

I bought 6 sunmaid raisins and nothing printed out please help


January 20, 2020

I have not been getting the Elvive $5 catalinas printing at my Kroger’s but customer service has paid me every time for it. I did not have to contact anyone else.