Kroger ClickList

Have you tried Kroger ClickList yet? ClickList is a phenomenal service Kroger offers where you order your groceries online, choose a pickup time and pick them up at the store…without having to leave your car! I’m already hooked!

It’s so easy! Just go HERE and register or login to your Kroger.com account. Then, simply browse for the items you want to purchase and add them to your cart. During the ordering process, you’ll be asked to select a pickup time and location. At your scheduled time, pull up at the ClickList drive-through (there will be signs to help guide you). A friendly Associate will assist you and load your groceries right into your car. And off you go!

UPDATE: Online pre-payment with a debit or credit card is now required. Your card will be charged a final updated total when you receive your order. Prices shown today may differ at the time you receive your order, due to coupons, substitutions, taxes (if applicable) and weighted items.

Here are some answers to frequently asked questions.

Can I use ClickList on my mobile device?

Yes. You can access the ClickList service on your mobile device. However, ClickList is not yet available on the Mobile App.

What are “Favorites”?

This feature tracks your most commonly purchased items. You can browse through your Favorites and add them to your cart for quicker, more convenient shopping. Your Favorites may change slightly from week to week based on the items you purchase.

What are the fees for using ClickList?

It’s just $4.95 per order. But your first three orders are FREE! Trust me, you will definitely save this much (or more!) by not stepping foot into the store and succumbing to those impulse purchases!

Do I earn fuel points when I use ClickList?

Yes! ClickList orders count toward your fuel points just like in-store purchases.

When can I get my order?

When you place your order, you will be asked to select a 1-hour window (between 8 am – 9 pm, 7 days a week) to pick up your order.

What items are included in the ClickList service?

ClickList includes no minimum or maximum orders.  There are over 40,000 items to choose from, including over-the-counter health and beauty products, produce, refrigerated and frozen items, meat, seafood, wine and beer. Some seasonal items, apparel, hot foods, liquor and pharmacy prescriptions are excluded.

Can I include special instructions with my order?

Yes! You can include instructions like how ripe you’d like your bananas or avocados, the specific weight of your bag of cherries, how thin you’d like your deli meat sliced, etc.

How do the products stay fresh until I pick them up?

Perishable items like meat and produce are selected by Associates shortly before your order is scheduled for pickup. Your items will be stored for maximum freshness, including refrigeration for items that require it.

What do I do when I arrive at my pickup location?

When you arrive at your store, follow the signs to the ClickList pickup area and call the number on the sign to let them know you’ve arrived. An Associate will bring your order out to your vehicle. They’ll swipe your card, load your groceries, and you’ll be on your way in minutes! Please note: For the safety of Customers and Associates, ClickList orders accept credit or debit cards ONLY!

Why are prices estimated versus actual?

Online prices reflect the price in-store on the day you place your order. However, prices may change between the time you place your order and the time you pick up your order at the store and pay for it. For example, if you place your order on a Tuesday but pick it up on Wednesday, keep in mind that most Kroger sale cycles begin on Wednesday so things may go on or off sale at the time of payment. The exact price of each item will be printed on your receipt.

What if an item in my order is out of stock in the store?

ClickList Associates are trained to make proper substitutions for out of stock items, so your order will always have the items you need, as close to your original order as possible. When you place your order online, you can indicate whether you would like to allow substitutions.

How do I redeem coupons?

Digital coupons loaded to your Shopper’s Card will automatically be applied to your order at pickup, and discounted from your total. While Kroger is happy to accept paper coupons, please note that it will increase your checkout time (as they will have to take your coupons back into the store to scan them at an actual register).

Do Catalinas Print with Clicklist?

No. There is no Catalina machine for this department. If you are expecting a Catalina to print, you must use the regular registers in store.

Should I tip my ClickList Associate?

There is no tipping necessary for ClickList. Your ClickList Associates will not accept tips.


Did I miss anything? Let us know your tips and if you’ve been enjoying this awesome service!!

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Comments

linda depetro rubin

April 21, 2018

i switched to giant eagle pick up at powell ohio location BECAUSE kroger powell was not good at filling my order...the kroger on bethel rd is great at pick up orders...but i think you have trouble getting good employees at the powell location. i spend 100 plus dollars every saturday on food at the grocery store. if you correct this i may go back to krogers.

Mary Anne Dunlap

April 15, 2018

I was just at Kroger HWY 70 Bellevue with Sara Woodbury to pick up our $300 order placed @6am to be ready between 2-3. It was 2:10. Young man says they are running behind and could be up to 30 min. I said we would wait(since we had driven in to pick it up). 30 min go by and other people are driving thru and picking up. So Sara walked to door to check on our order. First thing the young man says is”I said your order wasn’t ready’ No explanation why or even a courteous we’re sorry for trouble. Order wasn’t even filled yet. If a service is offered then honor it. We would have been ok if man had EVEN acted apologetic. She cancelled order. Sara has been a great customer for many years. Afraid you just lost her. I just wanted someone to know what happened. Someone needs some customer service education!!!

bob

April 13, 2018

This looks great, but it seems that you don't get the card discount. I check the price of a large avocado on clicklist and it's $1.99, but if I go to the store and use my kroger card, it's 88¢

Dianne Galvin

March 31, 2018

Where is the check list???????? I want to order stuff and the check list order page is no where to be found. Get your stuff together!!!!!!!!!!!!!!!!!!!

Peggy Waterston

March 28, 2018

It is hard for me to find my check list. When I go to the search and enter a product it gives me everything but......

Jacqueline Gibson

March 26, 2018

Placed order earlier today and have not received confirmation number.

Robert White

March 21, 2018

Is there anyway to update an order add things to it? The day before? They claim to be able to do this but I haven’t found a way.

Karla

March 18, 2018

I needed government assistance, called food stamps, back in the day. Food stamps looked like paper money. The cashier would lay them down on the surface in front of her and separate them in stacks based on their face amount. I felt embarrassed because I just knew (real or imagined) the eyes of the people in line behind me were watching and waiting. EBT debit cards were issued the year 2004 and replaced the paper food stamps. I am college educated and I realize their are “takers” that are able bodied and use the system. I used government assistance a very short period two times in my life, for desperate circumstances, which was its intended purpose. That being said , I do not know the reason Clicklist does not take EBT debit cards. It may be the $4.95 charge that is required per order is not covered by the program and ordering online requires a debit card.

Karla

March 18, 2018

I always tip and they always take the money. Never more than $5 Thanks!

Josh

March 16, 2018

What’s with all these people wondering if it will accept EBT? This is a service for working people only. Get off your lazy ass and go inside with EBT.

Lg

March 16, 2018

Can we pay with our EBT card? For click pick? Thx

MARY

March 4, 2018

ALSO WANTED TO GIVE THE PEOPLE WHO WAIT ON ME A HAND OF GRATITUDE THEY ARE TOP RATE....M J

joan boyer

March 4, 2018

Have used click list now for 4 months. i have always gotten excellent service and the delivery people have always been courteous and a pleasure to deal with.

Michelle

March 4, 2018

I cannot wait to try this today!!! Will click list also deduct my Kroger discount card as well as coupons at pick up? Or is the Kroger card discount in the “estimated charge” field? Thanks!

Karen Keller

March 3, 2018

This is my 2nd time using clicklist and I am in love with this wonderful service! I don't have time to come into the store and shop so this has taken that off my To Do list! I have always been a Kroger girl and I love the wonderful kind people that work at my Kroger on Epps bridge in Oconee Co Georgia.

Lowell Thomas Fultz

March 1, 2018

I believe the Clicklist personnel should be permitted to accept gratuities. They work hard in all sorts of inclement weather. I am a long time Clicklist user and I always feel bad about not being able to tip them. You don't have to make it mandatory, but it should be up to the individual customer.

Mike McCullough

February 28, 2018

how do I get started with click list?

name

February 28, 2018

you talk way to fast calm your tetas

Ron

February 28, 2018

what if i have bottles and cans to return? How do I get to use those when paying?

Amy Charles

February 4, 2018

Couple of questions - I typically shop with the weekly ad which doesn't seem to show all the mega deals and I spend way to much time in the store looking for more items to get the max discount. Do the all the mega deals show up when ordering online? Second, is there any way to use recycle bags?

CRYSTAL Kent

February 2, 2018

How do I go about requesting my store participate?

bobb

February 1, 2018

I see my previous items when ordering thru clicklist. Where and how do I find items that are not on my fav/recent list?

Tom

January 27, 2018

Quick question - I’ve built my shopping list, clicked the radio button to ‘check’ them, now the items are checked at the bottom of the shopping list - where is the ‘add checked items to cart’ so I buy the items I’ve selected?

Janice

January 21, 2018

are charges made for bags?

Jeffrey Leckrone

January 12, 2018

Please Kroger we love the service since I am handicapped but please link Mega event ie: buy 4 save $4 items. Please this should be easy for IT department to add. You already flag digital coupons.

Suzan M

January 12, 2018

Well, I'm using the Check List in Houston area and my groceries are being delivered, but I'm paying $10. for the service, so the $35. in coupon savings was reduced, but I don't mind because I'm disabled and the weather is horrific. Well, then I will tip the driver, just trying to figure out how much I should tip?

Sheila

January 6, 2018

I have been using clicklist for a few months now, I love it. My only problem is as of the last 6 weeks I have not been able to view the items in click list. I have had to type in everything I want, nothing shows up, then only the item that I have typed shows up. What is going on? Don't like it, I like seeing my previous purchases and the other store items,

Connie

January 3, 2018

I am having a hard time finding that area too!

Carol Decker

December 29, 2017

hHad a bad experience Dec. 22. Pickup time was between 7 and 8, Kroger called and asked me to come at 8. I went at 8 and waited about 20 minutes before I was told the order had not been picked yet. Waited another 25 minutes before I received my order.

Kay butler

December 23, 2017

I’m disabled and tried my first time at check list and will definitely do it again. So easy

Carole Bakalar

December 17, 2017

I am having a problem finding where to type in items that do not appear in the click list. Also I was told I could type in that I have my own bags and also coupons, paper ones that is.

Ken Penn

December 17, 2017

Worst experience for a first time user, I have been blocked from site after spending 35 minutes adding items to my cart and now it won't let me access any part of Kroger website, really upset having wasted all of this time to save some time, what a joke. No wonder their stock plummeted facing the competition of whole foods and Amazon, as well as Meijers

Karen H

December 11, 2017

I've been using ClickList for about 3 months now and love it. Here's a few of the things I do to make it easier for me and the shopper to handle my order the way I want it. #1 If I will only accept a particular item, I click no subs. #2 If the item I want is out in the flavor I want, I specify in the remarks box what substitute I will consider acceptable. Example, I don't like mint ice cream and if the flavor I chose was OOS, then any flavor EXCEPT mint would be acceptable. #3 I note in the comment box that I have either a digital coupon or a print coupon and I note the amount of the coupon. I also note in this box if the item(s) are in a buy ##, save $$ and show the amount of the sale. I've always gotten mega pricing when I've purchased the proper items and in the quantity required. Watch what your clicking on to be sure you have the right product, size, etc. If one item is wrong, you won't get the sale pricing. #4 When I arrive to pick up my order (and BTW, my store has same day pickup), I tell the shopper I have print coupons. She comes out to get those coupons and returns a few minutes later with my order. She shows me on my receipt where those coupons where deducted. Tells me how many gas points I earned. When I get home, I check my receipt against the paper order printout they gave me. They have highlighted any changes/substitutions/oos items on that sheet. They tell me what they did to make my order as close to my wishes as possible. Substitutions have always been equal too or greater than my original item. #5 I make my list on my computer throughout the week as I find things I need or want. When I'm doing my ClickList order, I use that sheet, another window showing the Kroger ad and a third window with digital coupons on my account that I plan on using. I can toggle between pages to see if I'm getting the correct items and that I'm ordering all that I wanted from my original list. I also use that original list to check on my receipt for any discrepancies or errors. So far, I have found no errors....except for the Catalina that didn't print. I wasn't aware at the time that Catalina's wouldn't print using ClickList. That's something I intend to mention in my next feedback for the store, shopper and website. They do pay attention to those feedback forms and you get additional gas points when you fill them out. #6 The store nearest me (about 1/2 mile away) just began ClickList on 12/8. I was very pleased to see that and used them for my order this time. It's my first time using a different store, so we'll see how things go. The people working at that store are some of the nicest folks I've met in the grocery business. I expect good things from them. But, the jury is out on that until I pick up my order on Tuesday afternoon. BTW, I placed my order on Saturday night and made an adjustment to my order when I got the coupon for the Oreos, Cream Cheese and Baker's Chocolate. I added those items and it worked easy as pie! First time I've done an addition to a pending order. Won't be afraid to do so in the future. I think I can start my order ahead of time (several days before I want to pick it up) and finish it as needed in the days following. #7 I think I've said all I can say right now. I am a big believer in ClickList. I've heard (don't know how true it is) that the next improvement will be home delivery. The Meijer stores in my area already do that. Kroger needs to get on that bandwagon now too. Hope they're reading this now. I am a senior citizen on oxygen. I find it difficult to go to the store to do the amount of shopping I need for the week without having to find a place to sit for a while or break my shopping up into multiple shorter trips...which is a big PITA! I love ClickList. Give it a try! It is worth it and the paltry $4.95 per order fee is nothing. The convenience more than compensates for that fee.

Diana

December 1, 2017

I had the same issue. The weekly ad is still current and yet my prices were not showing up in my check out on ALL items. Some were fine and some were not. I cancelled my order and will just be shopping in the store myself.

Annette Williams

November 28, 2017

I'm using the click list how do I use the service and can I pay with EBT

Sheri Hicks

November 21, 2017

I love clicklist! My question is can I order and have someone else pick it up?

Tracey

November 10, 2017

How much do ya'll tip?

C J

October 17, 2017

Hi Tiffany! I'm not sure why you have a price difference on the milk. I'm in the middle of shopping on my ClickList and checked the prices. Mine show the same on both ClickList and the weekly sales add for this week. Could it be you were comparing two different types of milk? Could you have started your ClickList when the milk was on sale, but didn't finish until after the sale was over? I know it won't let you have it for the sale price if the weekly add you began with had expired.

Whitney

October 6, 2017

When I did my first order 2 weeks ago, it did not automatically take my digital coupons off and the manager at Kroger told me I had to click a link or something that will take off my coupons?? Am I missing something?

Mara Nay

October 5, 2017

What if I choose to pay with a different debit card upon pick up??

amy

October 1, 2017

I am Disabled and use a EBT card, so unfortunate that they dont accept it. I used to be a Kroger shopper, but not anymore.

amy

October 1, 2017

I am disabled and have a EBT card, so unfortunate they will not accept, I used to be a Kroger shopper, not anymore

Tiffany

September 29, 2017

So I just noticed....some products are more expensive on check list than in the store. BOOO Kroger. For example: milk- 1 gallon Kroger brand is $1.99 this week on sale, reg price $2.99. Clicklist "sale" price is $2.39. If you are a penny pincher like me (and I don't have a choice), watch the prices....

Joleen

September 28, 2017

It's it's keeps telling me my debit card is declined and there's not a problem with funds ...anyone else have this problem ??

Amanda

September 13, 2017

Hi I need quick help if anyone can answer this for me, my husband is working in CA while I am in KY. He was going to use his card to order groceries for me to pick up. The problem is that even though you prepay online it says to have your card ready at pick up. I don't know if we should try anyway because I will be embarrassed if I get there and they want to see the card. Any advice please?

Molly

September 7, 2017

Hi Katie are we not supposed to offer a tip? I did checklist last night and I got the strong impression that the two employees were waiting for a tip, they hung around waiting and kept telling me they filled my order and kept going over the program and went on and on about each item, and again kept saying they filled my order. In your post above it said they cannot accept tips. So I'm wondering if things have changed or what others have done? I probably won't use the service if tipping is required, only for rare occasion but any insight would be appeciated. Thanks!!!!!

Kenneth Mutcherson

August 22, 2017

This will be my first time trying it

Lala

August 16, 2017

Everything is rang up on a regular register with all sales, coupons deducted. You can hand them your paper coupons when you pick it up!

Lala

August 16, 2017

They ring up your groceries at a regular register, so all sales, digital coupons, paper coupons you hand them when you go pick it up, are all deducted! I gave a complex order with all of the above and it went so smoothly!

Lala

August 16, 2017

You're going to have to put in your card information, they'll put a hold on the amount of your groceries, and then they will debit your bank for the actual amount after all of the produce has been actually weighed, taxes applied, etc.

Lala

August 16, 2017

So, I tried Clicklist with a $70 order (It had the 5 free full-size items you linked to). I know the threshold to get the $10/$50 was $50, but I continued glancing at high value coupons I had and using their easy search box and found some freebies that indeed ended up being free. I didn't know if the $10 off was going to show, and it didn't. Other than that, it was WONDERFUL! ***** My husband was actually able to go pick them up for us. He took the debit card and 11 paper coupons I had. Every digital item and all but 1 paper coupon (.55) scanned. They threw in a free box of oatmeal because of another flavor ran out. (They gave me 4, and I paid for only 3... they explained it to my husband). The only disappointment I really had was an avacado was $1.79 instead of $1.00, and the $10 off, but I ended up getting so much free stuff! It was definitely a money-saver not walking inside. Stores are going to lose so much money, over time, without all of those impulse purchases. The consumer WINS with this. Now, I am going to go over the best deals I got, your deals of the week, and make a new list just for coupons. It is extreme couponing done without all that time spent in the aisle, a coupon printer right by me, all my coupons spread out, and in the comfort of my own kitchen. I love this! The $4.95 would be a bummer after the first 3, but I'll figure something out to make it worth it.

Mona

August 14, 2017

how do you get the $10 off $50

Rosie

August 7, 2017

You get all the sale prices, digital coupons and paper coupons. Just let them know when you go to pick up about the paper coupons.

Cheryl

July 31, 2017

So, I'm not sure if I am reading the comments right. When you do ClickList you do not get the mega pricing? Also you can use paper coupons, they just have to take them back in to apply to the order? I want to try this but want to make sure I know what to expect first.

Amber

July 31, 2017

There are some amazing digital coupons that are only for click list and are a huge savings. However, clicklist does not give you mega sale pricing. Unfortunately, I had to go back into customer service to get the discount which sort of defeats the purpose of picking up an order.

Wendie

July 31, 2017

Hi Linda! There is no minimum purchase amount nor is there a maximum amount.

diane

July 28, 2017

Agreed. I uncheck the substitutions box on most items, I want specific brands most of the time or organic, non-organic is not a proper substitute. I have allowed them to sub on a few items - if they sub with Kroger brand the item is free (my hubby balked at the thought of Kroger brand but if it's free no harm no foul!)

diane

July 28, 2017

I love clicklist and I also tip and they accept. They do a great job and I want them to know I appreciate it!

Kellie Rampelli

July 19, 2017

I have used this service three times and I love it! This website says that the clicklist associates will not accept tips. They will most definitely accept tips and I know this because I tipped them each time. And they accepted it. I appreciate what they do and think tipping is appropriate.

Lisa

July 11, 2017

I've only used this service twice and I'm already hooked! I love shopping online from the comfort of my home because it gave me time to think of everything I needed and I was able to check my stock at home while I shopped. I wish the Kroger locations in my town offered this instead of having to drive 10 miles to the nearest one that does offer it; however, it's worth the drive!

Holly

July 10, 2017

I have used this service numerous times and it does cut back on the amount you spend each trip. The only word of caution is that you may not be happy with the substitutions. I specifically purchase certain organic items, if unavailable, the store will substitute the nonorganic versions.

Linda

July 9, 2017

What is the minimum purchase amount for clicklist?

Annette DuCharme

June 27, 2017

No, Kroger cannot accept EBT for Clicklist orders.

Terry M Yarbrough

June 2, 2017

Clicklist started in my area just when I was having surgery and that was the only way for me to get my groceries. I instantly enjoyed the service and had no problems. After my three free orders, I considered stopping but I still cannot shop in the store so I use Click list. We have never had a problem that was not fixed immediately. Of course, my Kroger has the best people working for them, especially in the back!

Ken marr

April 13, 2017

When I picked up my order only half was there I took it back to the store and all they did was apologize. They need to train their employees before this becomes a success.

Anna Armstrong

March 10, 2017

I'm 81 years old & I love to shop. but I just can't do it any more.i think this is woderful .now if I just do it right.. Thank You so much .

Jacque

February 19, 2017

It would be great, if you could sort based on cost too.

Jessica Woody

February 17, 2017

How do the buy 6 get $3 off sales work? It doesn't show items on sale online, however does it calculate them upon checkout in store? Tia!

Sandy Chubb

February 1, 2017

How much time is the minimum between ordering and the pick up time at the Short Pump store in Richmond, VA?

Elissa

January 18, 2017

I agree! i was hoping to try the clicklist this week, but I can't really tell whats part of the mega sale, and whats not :( So I'll have to go in to the store to make sure I get enough items

Chazrarc

January 9, 2017

Why can I only schedule a pickup 2 days out? I have checked several times for Branch Hill and its always 2 days out. Who has time to wait 2 days? I might as well order from Amazon, then it will be delivered to my house. So far, not impressed. Not sure if I will try again. Seems like going to the store myself would be less effort.

Ana

January 8, 2017

This is a great service. When you enter Kroger's card number it puts past purchases in view. This was convenient because my kids like certain items weekly. I hate grocery shopping and this service makes it so easy..I just finished shopping by a warm fire on a early Sunday morning, now I won't be rushed today to do weekly shopping. Thanks Kroger!

Arlene

December 24, 2016

Can i pay same time after doing my grocery list or do I have to pay at the time I pick up my order

Ms. C.

December 18, 2016

Can you use EBT for payment on this form?

Joe harris

December 15, 2016

Seeems to take to long for the prosses

sherrie

December 13, 2016

Will it calculate your free items?

Paul Hunter

December 12, 2016

Nate, Tiffany and Bill helped this first timer learn the system with a smile and a handshake. Great Reps for the system.

Amanda

December 1, 2016

If I read the fine print correctly unfortunately they do not take gift cards or EBT at this time.

De

November 15, 2016

This is an incredible service for people with a handicap. Haven't tried it yet but will see if execution is as good as the ordering part.

B. L. McGhee

November 10, 2016

How do catalinas work with ClickList? If I'm supposed to receive a catalina for a purchase, do they pre-print those and hand them to you when they bring the groceries out to your car? Please advise.

Anne

October 29, 2016

SO CONVENIENT...WILL MAKE WINTER SHOPPING MUCH MORE TOLORABLE. LOVE THE WAY YOU CAN PRICE CHECK ITEMS TO GET THE MOST FOR YOUR MONEY.I HIGHLY RECOMMEND THIS SERVICE. IT IS DEFINETLY THE WAVE OF THE FUTURE. BRAVO KROGER!

Trish

October 11, 2016

What a great video! :) Great service too. Our store is just doing the renovations for the click list now and can't wait!

Shelia

October 2, 2016

Can EBT be used with this service?

sg

September 15, 2016

sorry... not coupling. couponing

sg

September 15, 2016

I have just seen that it is in my area. I can't wait to use it. I used to use Safeway's grocery delivery service when I lived in AZ but was disappointed they did not offer it in my hometown. Even if I have to pick up, it still saves a lot of time. And yes you are right, not going into the store saves you a lot of money. It's funny we work so hard to save money through coupling -- and we do -- but often don't think about the fact that there is a reason that those coupons and loss leaders are published in the first place. :)

Carl

August 27, 2016

I don't like it because you can't get the MIX & MATCH participating items deal where you save an extra $.50 or $1.00 per item like you can in the store.

CharlesNLenoirCity

August 21, 2016

Due to my restricted capability to negotiate the various isles in the large grocery stores I find it quite convenient to be able to pick up my groceries at a "Pick-up" store almost 10 miles away. My Kroger does not offer this so I drive the extra 15-20 minutes for the convenience. BTW,... My l last Click-List was #5. The service has been and is great!

Ginger

July 27, 2016

The only thing i have found, is I can't tell which are Mega Events Items. From what i can tell, there is nothing identifying them. Other than that it awesome.

Marsha

July 12, 2016

I wish my Kroger offered this. :( I would definitely use it ALL the time!