Kroger Digital Coupons | Questions Answered + My Recommendations

If you’re confused about Kroger Digital Coupons, I’ve put together a post on the most frequent questions I receive regarding these coupons, plus give my personal recommendations on how to make the most out of this service.

Can I Stack a Digital Coupon With a Paper Coupon?

No. Digital coupons are considered manufacturer coupons – not STORE coupons, so you must choose one or the other. The system will recognize if your paper coupon is higher value and will allow you to use that instead of the digital.

Example: 

If you have loaded a digital coupon for $0.50 to your Kroger Plus card but want to use a paper coupon for $1, the system will reverse the digital coupon & apply the paper coupon to the order! You will not see this reversal on the receipt, it will just show that the higher value was taken off the item.

Do Kroger Digital Coupons Double?

No. Digital Coupons are redeemed at their face value.

Are Digital Coupons Valid on Sale Items?

Yes, but they are not eligible on Manager’s Specials. They SHOULD work on closeouts as long as the coupon value does not exceed the sale price.

How Many Digital Coupons Can I Load To My Shopper’s Card?

A limit of 150 coupons can be loaded per household at one time. The coupons will come off automatically at checkout when your card is scanned and the correct items are purchased.

Can I Load Multiples Of The Same Coupon To My Card?

No. MOST digital coupons are limit one per card/household. (Once in awhile they will run a special promo where  you can use your coupons multiple times, but that is not the norm.)

Do Kroger Digital Coupons Expire?

Yes. All the coupons have an expiration date. If you load the coupon to your card, it will be valid until that date. Some coupons, while still valid according to the expiration date will not be available to load to your card throughout that entire period, so if you see something you like – don’t wait to load it – it could be gone tomorrow!

Which Digital Coupons Should I Load To My Card?

Load Kroger Store Brand Coupons.

I try to load ALL Kroger store brand coupons, because those will typically not compete with a paper coupon. The exception to this is if you want to use a coupon from a Kroger mailer booklet, in which case you will just have additional coupons to use. Kroger store coupons never double.

One Of A Kind.

Once in awhile Kroger will offer digital coupons that don’t exist otherwise. LOAD those babies!

When You Want To Purchase Multiples.

While you cannot use a digital coupon and a paper coupon on the same item, you CAN purchase 2 items…use a paper coupon on one item and load a digital coupon to apply to the 2nd item. This is a great way to stock up on a great sale item!

If I load eCoupons from another site, will I be able to load it again from Kroger Digital Coupons website?

No. While P&G eSaver and Shortcuts eCoupons ARE available to load from the Kroger Digital Website that does not mean it gives you more than one of that coupon. They just try to make it easier by offering the same coupons all in one place.

Are Digital Coupons available immediately after loading?

Coupons are generally available within a few minutes but can take up to an hour before they can be used in the store.

How will I know if my digital coupons were deducted from my purchases?

Digital offers deductions/discounts will appear on your receipt below the qualifying item(s).

Can I remove a digital coupon from my card?

Yes, you CAN remove the digital coupon from your card. The only exception to this is if the digital coupon was loaded through another Kroger program such as email or targeted promotion, OR it was loaded from another partner site like Shortcuts or P&G eSaver. Coupons loaded from another source will say: “Special Offer Type” and will not have the “Remove” option. This is why I always recommend loading all your coupons directly from the Kroger site.

What if my digital coupon doesn’t come off my order?

Contact Digital Coupons Tech Support via web form or phone: 1-888-553-3003 (M-F, 8am – 9pm EST)

If you have any other questions or have something to add to the conversation, please share in the comments below. :)

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Kroger offers Digital Coupons mobile application that allows you to load coupons to your loyalty card. Available for IPhones and Android devices.





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Comments

  1. I’m so sad right now! :( I didn’t realize that once you used a digital coupon (I load them on my card via the Kroger iPhone app) that it will disappear FOREVER! I thought I could use that baby until it’s expiration. Lesson learned.

    For example: Today I did the Bounty paper towel deal. On sale for 6.99, loaded the $2 digital. I only bought one pack. I was planning to just grab one every time I was in there until the expiration (not for a week or so). I think this had a limit of 5, so I thought I could use it 5 different times/days. Nope! I wish they would change that and remove it after I max it out.

  2. If I’ve used the digital coupon already but it’s still on my card, can I go back the next day and use it again? They do not disappear after I use them, only after expiring. Do I have to use a paper coupon next time? I find it difficult to organize this system if they stay loaded and can’t be used.

  3. Nicole Cannon says:

    why shop at krogers???????

  4. In the 10 for 10 . Can I use up to four coupons if it allows me to?

  5. Okay so I was told Kroger doesn’t double coupons any longer. Is that true??

  6. I don’t have some of the digital coupons that are listed on the match-up. I’ve changed zip codes, and they are still the same coupons as what I have. How can I find them?

  7. Spring says:

    You have saved my family so much money, that forward you to everyone I know.

  8. Questions:
    -Can I use Kroger store coupons (mailed coupons) and a printable coupon in one item?
    -Is the Kroger store coupons (mailed coupons) work with manager specials and closeouts?
    Thanks in advance for the response.

  9. I have found that if I am not sure I have a loaded coupon, but I have a paper coupon that I know is worth more, I do not have them scan my card until they have scanned all of my paper coupons first. That way I know I got the most valuable coupon used first. I work as a cashier at Kroger and have told this to many coupon users who have a higher value paper coupon. Hope this helps some of you.

    • Thanks Karren. I was hoping to get some ideas on how to override e-coupons. If there is a more valuable paper coupon.

  10. If your Kroger e-coupon doesn’t load the customers service desk should be able to help you. They can see what coupons are loaded to your card, make sure the correct product was purchased, and then punch in a code to get you a reimbursement.

    Yes, it’s a hassle that it didn’t come off originally, however they should be able to fix it for you just fine.

  11. I just downloaded the app and was noticing how for the Super Sale digital coupons it says they can be used up to 5 times. Now, my question is if I load a Super Sale coupon how can I use it up to 5 times? Is it that once I scan my Rewards Card after the digital coupon has been loaded on to it it automatically uses it the 5 times? Can I get a breakdown or explanation please? If you can you can email me at elchy88@gmail.com thank you! :)

    • Carleigh says:

      The Super Sales work like this:
      You must load the eCoupon to your card first. Then, when you go and check out you can use that coupon up to 5 items. So if you buy 2 items, you can still use it 3 more times before the coupon is no longer able to be used. It doesn’t, however, use it automatically 5 times. You must buy 5 of that particular product. It does not deduct the coupon 5 times on one item.

      • Actually, you can use the coupon for only ONE trasaction. If you choose to only buy two of the item, the the coupon will then disappear. It will NOT be available for you to use three more times. So you can buy 5 of the item and the coupon will come off 5 times, but it has to be within ONE transaction.

  12. Silly question, probably, but do you need the physical card for these discounts to take place? Or can I just use the phone number associated with the card to receive these?

    • You can use the phone number (alternate ID) associated with the card. I typically do this and have no problems with the digital coupons being used.

  13. Lorraine says:

    I have four incidents of ecpn not being deducted automatically that absolutely should have been. I’ve called tech support twice and the first time I was promised a call back and the second time I was promised an email response within 3-5 days. As of yet, I’ve received neither :( My coupon loss totals $5.50.
    Does Krogers have a reputation for ignoring issues like this or am I just having bad luck? Interestingly also I had an incident where an ecpn was deducted when it shouldn’t have been ( not complaining about that one)

  14. Dumb question: How do these affect price matching at Walmart?

  15. I’m curious as to why digitals are considered a manufac coupon? Is Kroger able to submit the digital redeemed ones to the manufac’s for refunds?

  16. good post, i already practice most of what you said: load all store brand qs, consider coupon value and doubling policy, load rare qs, remove digital q when i have a better paper q. however, I didn’t know that ecoupons didn’t apply to manager specials and close-outs.

  17. Do you know which is used first? Our Kroger only doubles up to 50 cents for the paper coupons. So, if I happen to have a $.55 cent coupon on the card, and a $.50 coupon as paper. Will it use the one on the card and the cashier hand me back the paper coupon, or will it know that the paper coupon is better and leave the ecoupon on the card?
    I just want to know if it will automatically give me the best value, or if I will need to remove the ecoupons that might compete with my better paper coupons.

    • Brandee, Digital Coupons always take preference over paper coupons, so double check what you’ve loaded BEFORE you leave for the store and remove any that you have a better paper coupon for. Or just buy extra.

      • This information is what I have been scouring the web trying to find. This is so helpful–you should put it in the article! Thank you so much.

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