Kroger Pharmacy and Little Clinic Data Breach

Kroger has announced that there has been a HIPPA violation with their pharmacy and Little Clinic. There has been a data security breach in which patient names and personal information was illegally accessed.

“We were recently made aware that Kroger customers and associates were affected by the Accellion data security incident. Accellion is a vendor whose services were used by Kroger and many other companies for third-party secure data file transfers.

After being informed of the incident’s effect on January 23, 2021, Kroger discontinued the use of Accellion’s services, reported the incident to federal law enforcement, and initiated its own forensic investigation to review the potential scope and impact of the incident. Kroger’s own IT systems have not been affected by this incident. No grocery store data or systems, credit or debit card (including digital wallet) information, or customer account passwords were impacted. However, Kroger believes certain associate HR data, certain pharmacy records, and certain money services records have been affected.”

To understand this issue fully, please read the full Kroger explanation HERE.

Kroger has updated their Coronavirus page with new information on store hours. 

Updated Store Hours:

Please see adjusted store hours below. Remaining stores and regions not listed are continuing to operate under normal business hours.

• Ashland, KY: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Tuesday, Wednesday, Thursday)
• Cincinnati, OH; Dayton, OH; Northern, KY: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Columbus, OH; Toledo, OH: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Dallas: Normal operating hours (Exclusive Shopping for Seniors 60 & Older: 6am – 7:30am, Tuesday & Thursday)
• Georgia: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Houston, TX Region: 7am – 10pm
• Indianapolis, IN; Central IN store locations; Peoria, IL: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Lexington, KY; Louisville; KY; Southern IN store locations; Southern IL store locations: Most locations open 7am – 9pm daily
• Michigan: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)
• Middle TN store locations; Knoxville, TN; Huntsville, AL; Bowling Green, KY: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Southeastern OH (Belpre, Marietta, Proctorville): 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Tuesday, Wednesday, Thursday)
• Southern Alabama store locations: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• South Carolina: 8am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)
• Tri-Cities, TN store locations: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Tuesday, Wednesday, Thursday)
• Virginia: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Tuesday, Wednesday, Thursday)
• West Virginia: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Tuesday, Wednesday, Thursday)

Baker’s: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am- 8am, Monday – Thursday)

City Market: 7am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)

Copps: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)

Dillons: Most locations open 7am-9pm. Select stores open until 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Fry’s Food Stores: 7am –9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 7am, Monday – Thursday)

Food 4 Less: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 7:30am, Monday, Wednesday, Friday)

Foods Co: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 7:30am, Monday, Wednesday, Friday)

Fred Meyer: 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Gerbes: Most locations open 7am – 10pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Harris Teeter: 7am – 8pm

Jay-C Food Stores: Most locations open 7am – 9pm daily (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

King Soopers: 7am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)

Mariano’s: 6am – 10pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)

Metro Market: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)

Owen’s Market: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Pay-Less Super Markets: 7am – 9pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Pick ‘N Save: 6am – 9pm (Exclusive Shopping for Seniors 60 & Older: 6am – 8am, Daily)

QFC: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday – Thursday)

Ralphs: Most stores open 7am – 10pm. Select stores open later (Exclusive Shopping for Senior 60 & Older: 7am – 7:30am Daily)

Ruler Foods: Please see daily store hours here

Smith’s Food and Drug: 8am – 8pm (Exclusive Shopping for Seniors 60 & Older: 7am – 8am, Monday, Wednesday, Friday)

Visit the Kroger Coronavirus Update Page for the full statement from Kroger’s CEO. Here is a partial excerpt when I am logged into my Kroger account:

• Cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters, and cleaning shelves when restocking products.
• Sanitizing restrooms more frequently and restocking with supplies, including soap, paper towels and hand sanitizer.
• Adding extra hand sanitizer at cashier stations, food service counters, and all Pharmacy, The Little Clinic and Starbucks locations.
• Wiping down shopping carts, baskets and equipment.
• Partnering with our suppliers to replenish high-demand preparedness products.
• Continuing to provide our customers with free disinfectant wipes at our store entrances to sanitize their shopping carts or baskets.
• Following best practices for safe food handling, as always.

Again, please check your local store to see if your hours were adjusted. We will update everyone on any further changes as we get information, so stay close and stay healthy!

Coronavirus Update from my local Kroger

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I know a lot of us are experiencing shortages on a few essential items at Kroger, and thought it would be a good idea to start a thread where we can share updates on what’s happening at our local stores. My experience today at my Sandusky, Ohio Kroger Marketplace was very good! They of course were out of toilet paper and disinfectant items, but the Kroger CEO did announce that they are partnering with their suppliers to replenish high-demand preparedness products. Aside from just a couple of food items, my store was FULL, including water, meat, dairy and fresh produce! Stores are also setting limits on some items to ensure everyone has the opportunity to purchase their essentials.

Grocery executives are working hand-in-hand with the Federal Government, as well as State and local leaders, to ensure food and essentials are constantly available.

I will say, I am so glad that my couponing has allowed me to stockpile a lot of items over the years. I’m sure a lot of you can say the same thing. 😍  It’s a wonderful feeling to be able to say to friends, family and neighbors “Come over if there is anything you need”!

It is more important than ever for us to all be saving money at Kroger, so we at Kroger Krazy will continue bringing you all the best Kroger deals – business as usual. Many of the deals we post are SUPER easy to do, especially with Kroger Digital Coupons so be sure to share! We do NOT want anyone paying full price when they just don’t have to! We will also be focusing on posting more “no coupons needed” deals as it may be unrealistic for some to be using a pile of paper coupons as crowds increase and checkout lanes take longer.

As I mentioned yesterday in my Kroger store hours changing post, we will be providing any updates that we receive and will pass along to you!

Above all, be patient, be compassionate, take care of each other and STAY WELL! We got this!!

Let me start out by saying that this has NOT been personally confirmed to ME by Kroger, NOR has there been an actual press release yet (maybe next week). BUT, many of you have shared a story from the Knoxville News Sentinel where is was confirmed.

Kroger is discontinuing its double coupon policy and eliminating its weekly senior discount days.

This will become effective March 15th in all Kroger stores in the Nashville region, which includes 96 stores in Middle and East Tennessee, Southern Kentucky and Northern Alabama.

That means beginning March 15th your paper coupons will only be accepted at FACE value.

Follow the instructions to Find your Kroger region.

(thanks to Crystal, Shannon, Kayla, Natasha, Wendy, Tonya, Nikki, Stephanie and everyone who messaged me)

Another Kroger affiliate store has announced that it will no longer be doubling coupons as of August 24th, 2016. Tuesday, August 23rd will be the last day of double coupons for King Soopers (found mostly in Colorado). They will only accept paper coupons at FACE value. There are promises of lower pricing to help offset this new policy change.

Find King Soopers weekly matchups HERE.

Looks like the only  region left that still doubles is Knoxville TN area stores (Mid-South region).

(thanks to everyone who messaged me about this change)

I just wanted to give everyone a heads up that I will be attending the grand opening of the Sandusky (my home town!!) Kroger Marketplace store at 226 E. Perkins Ave. on Wednesday, April 6 starting at 8 am. If you are nearby (or feel like traveling!), I would love for you to stop by for a meet and greet! I will be there bright and early along with the awesome Kroger Krazy team (Kendra and Jacqueline). It’s going to be so much fun and I can’t wait to see some of you there!

If you’ve ever been to a Kroger grand opening, you know it’s all kinds of awesome! Here’s what you can expect.

Wednesday, April 6

8 a.m. | The first 300 customers through the door at 8 a.m. on Wednesday, April 6 will receive a reusable shopping bag and Kroger gift card (ranging in value from $5 – $100).

9 a.m. | Ribbon cutting with store associates and local dignitaries.

Drawings throughout the store for a chance to win one of 15, $100 Kroger gift cards.

Product sampling throughout the store.

4-6 p.m. |  A caricature artist, face painter and balloon at the store to entertain families.

Customers who visit the store on grand opening day are encouraged to share a message or photo about the store on Twitter using the #SanduskyKroger to be entered to win a $100 Kroger gift card.

Saturday, April 9

9 a.m. | The first 300 customers receive a mesh bag filled with Kroger kitchen gadgets.

Saturday, April 23

Community Giving Day: 10 percent of sales (excluding gift cards, pharmacy, fuel, beer/wine/liquor) will go to Sandusky City Schools and Perkins Local Schools.

If you ARE in fact in the Sandusky area, make sure you stop by the current store just down the street (open through Tuesday evening) for some amazing deals as they will be needing to sell as much as they can before it closes.

View Official Press Release

Kroger Cincinnati/Dayton Division Offers Everyday
Three Cent Discount to Popular Fuel Program

CINCINNATI – April 1, 2016. Kroger Cincinnati/Dayton division is pleased to announce the addition of an everyday three cent per gallon discount to its fuel program.

This exciting addition allows customers to receive a three cent per gallon discount on fuel at Kroger, with no fuel points required.

How does it work?
· Customers simply scan their Plus Card or enter their Alternate ID.
· If a customer has accumulated fuel points, they can choose to redeem those fuel points or three cents off. For example, if a customer has 100 fuel points they can choose to receive 10 cents off or three cents off. They will not receive 13 cents off.
· If a customer does not have any fuel points available, they will automatically receive the three cent discount after scanning their Plus Card.
· There is no limit to the number of times a customer can use their three cent discount – it’s an everyday discount.

“Our fuel program is really popular with our customers and we are excited to offer another way for them to save money,” says Jeff Talbot, vice president of Merchandising, Kroger Cincinnati/Dayton division. “We know that every little bit helps. This everyday discount allows customers to save at the pump if they run out of fuel points during the month.”

Another Kroger affiliate store has announced that it will no longer be doubling coupons as of TODAY, October 1st, 2014. Fry’s Foods in Arizona will now only accept paper coupons at FACE value. There are promises of lower pricing to help offset this new policy change.

I know this is very disappointing news, especially since those stores used to make every coupon worth a dollar. This is going to be an adjustment, but if you’ve been with me for any amount of time you know that you can get AMAZING deals with no doubles required so CHIN UP! 🙂

The regions that DO still double are as follows:

• King Soopers (affiliate store in CO)
• Knoxville TN area stores?

Follow the instructions to Find your Kroger region.

News Release:

“Fry’s Food Stores has announced a comprehensive price reduction plan, investing millions of dollars to reduce thousands of prices across the store. Fry’s started reducing prices throughout September, and all new low prices will officially be in place starting October 1.

The Fry’s team carefully selected items that are frequently found in most customers’ shopping carts to ensure all customers would benefit from the price reductions.

The items range from fruits and vegetables to grocery and household staples. National and private label brands are included in the widespread price reduction.

The program includes a significant number of lower prices in natural foods and organics, reinforcing a rapid increase in natural foods sales over the last decade. That trend is accelerated with the highly successful launch of the Simple Truth line of products, a Kroger exclusive. Fry’s is rewarding natural foods and organic customers as part of this initiative as well.

As part of this investment in lower prices for all customers, Fry’s has made the decision to stop its current coupon promotion (every coupon equals $1 or double couponing in Yuma’s two stores) effective Oct. 1, 2014. The 120 Fry’s stores will continue to accept manufacturer coupons, digital coupons, e-coupons, valid printables and Catalina coupons at face value.

“We continue to leverage our scale as one of the largest retailers to work with suppliers to reduce costs, and in turn pass those savings along to our customers,” said JoEllen Lynn, Fry’s spokesperson.

UPDATE as of 9/2/14: Jackie from Kroger gave me a call today and let me know that while there is NO new policy, this was an internal memo sent to employees in parts of the Southwest region that was not intended for public distribution. Again, NO new corporate policy has been enacted and as always – ask your store manager what their policy is before you shop. 

I’m sure you all have been waiting all weekend for me to make a statement on this so-called new Kroger coupon policy, but in an effort to be responsible, I didn’t want to say a word until I heard from my Kroger contact. I received hundreds of emails/messages from you guys wondering what this was all about and I apologize that I was not able to answer each one individually. Instead, I decided to finally address it here in a blog post.

I did hear back from my contact yesterday, so I can finally speak! First of all, let’s back up for those of you who have no idea what I’m talking about. On Friday evening, another blogger “leaked” an internal memo that was meant for Kroger employees that talked about changes to what and how they accept coupons. Basically all amazing things, saying things like no limits on how many coupons they will accept, don’t check expiration dates, etc..  I am not posting the link as to not perpetuate this information.  Why? Well…

Here is the response I received this weekend from Jackie, Media and Government Relations Manager for the The Kroger Company Columbus Division, who is also the direct contact for bloggers. (And thank you Jackie for answering your email over this holiday weekend!)

With that being said, let me remind you that the Kroger Corporate Coupon Policy already allows their store managers to set their own limits on how many coupons to accept, along with other policy issues like accepting expired coupons (although not mentioned specifically, this would be covered under the blanket statement). Many of the Columbus OH stores NEVER set a limit on how many coupons you can use and they’ve even been known to post signage as you walk in the door stating that they will accept expired coupons  up to a week after expiration…although this is never something I would promote.  All of these things vary from STORE to STORE. While this memo would definitely be a positive adjustment to the existing policy, and very well could be something SOME stores are adopting…nothing has been enacted corporate wide.

My advice to you AS ALWAYS is to ASK your store manager what their policy is on coupon limits BEFORE you load up your carts, as – AGAIN, this varies from store to store.

When and if Kroger CORPORATE changes the coupon policy, I will be sure to post that information based on what I receive directly from them…not some obscure internal memo.

Let me start out by saying that this has NOT been personally confirmed to ME by Kroger, NOR has there been an actual press release yet (maybe next week). BUT, my friend Tatanisha over at A Mitten Full of Savings confirmed it with Kroger Michigan Corporate AND enough of you (I’ve received like 40 messages) have heard it directly from management that the ENTIRE Michigan Kroger region IS stopping double coupons as of May 14th, 2014. I was also informed that the sale cycle will change on that day to a Wed-Tue cycle.

That means beginning May 14th your paper coupons will only be accepted at FACE value.

The regions that DO still double are as follows:

• King Soopers (affiliate store in CO)
• Fry’s (affiliate in AZ)
• Knoxville TN area stores?

Follow the instructions to Find your Kroger region.

photo credit

(thanks to Brad, Katie, Kimberly, Sarah, Lindsey and everyone who messaged me)

Well, folks. We all knew it was coming eventually and it was good while it lasted, but….

This week, Kroger informed me that the Kroger Columbus/Great Lakes region (my personal Kroger region) will no longer be doubling coupons. This was officially announced this morning and will be taking effect May 1st. That means your paper coupons will only be accepted at FACE value.

I know this is very disappointing news, especially for you “high doublers” ($0.55 and over), and I totally feel your pain. This is going to be a huge adjustment. But, before you vow to boycott Kroger altogether, let me be the voice of reason. I encourage you to go through my posts from the last few weeks and notice that the MAJORITY of deals do not require any doubling. In fact, if you browse my current Must-Do Deals list, you’ll see that you can get AMAZING deals with no doubles required!! You may find that even after taking off the extra $0.50 or $0.60 out of the equation, you will still consider the final cost a stockup price.

Do me a favor and go through your Kroger receipts and look at the BONUS Savings to see how much of your savings came from doubling so you have a good idea of how much doubling has really saved you.  As good as double coupons SEEM…the numbers just don’t scream “unbelievable”!

Of course if you need to vent, feel free to do so in the comments below. If you can’t complain here, where can ya!? 🙂  Maybe those of you who have already been through this can give these Columbus/Great Lakes region-ers some moral support. 

Official Press Release

Columbus Division Announces Store-Wide Price Reductions

Thousands of prices reduced in produce, natural foods, organics and grocery, benefitting 100% of customers

Double coupons eliminated May 1^st

Other savings programs continue, including: $4/$10 generic prescriptions, fuel rewards up to $1.00 per gallon, digital coupons, loyalty mailers and weekly specials

COLUMBUS, OH (March 28, 2014) – Kroger’s Columbus Division has announced a comprehensive price reduction plan, investing millions of dollars to reduce prices across the store. Kroger merchandisers started cutting even more prices March 3, and all new low prices will officially be in place by April 2.

The Kroger team carefully selected items that are frequently found in most customers’ shopping carts to ensure all customers would benefit from the price reductions over time.

Kroger is reducing a significant number of produce prices. These lower prices also will encourage customers to increase the amount of healthy, nutritious produce in their diet.

The program includes a significant number of lower prices in natural foods and organics, reinforcing a rapid increase in natural foods sales over the last decade. Natural foods sales have more than doubled at Kroger stores in the last four years. That trend accelerated with the highly successful launch of the Simple Truth line of products, a Kroger exclusive. Kroger is rewarding natural foods and organic customers as part of this initiative.

As part of this investment in lower prices for all customers, Kroger’s Columbus Division has made the decision to stop doubling coupons effective Thursday, May 1, 2014.  Kroger stores in the region will continue to accept manufacturer coupons, valid printables and valid electronic coupons at face value. In the Columbus Division, less than 2% of all customers are what Kroger categorizes as “heavy coupon users,” and 86% of customers are not even using double coupons at all.

“Double coupons originated decades ago, in an era when none of the current online and electronic coupon options were available to customers and smartphones did not exist,” said Jackie Siekmann, spokesperson for Kroger’s Columbus Division. “Kroger will continue to evolve to meet the expectations of 21^st century shoppers.”

Kroger’s investment in lowering thousands of prices for all customers will total at least three times the value currently received by a very small number of customers by doubling coupons.

“With the economic downturn in 2008, The Kroger Co. responded by reducing prices throughout our stores, benefitting both our customers and associates,” said Siekmann. “We continue to leverage our scale as one of the largest retailers in the world to work with suppliers to reduce costs, and in turn pass those savings along to our customers.”

The latest campaign to reduce every day prices is an extension of the ongoing investment. Some examples of the new pricing include:

Roma Tomatoes: former retail $1.29/lb., new price $.99/lb.

Nabisco Oreo 18 oz.: former retail $3.19, new price $2.99

Kroger Peanut Butter 28 oz.: former retail $3.29, new price $2.99

Kibbles ‘N Bits Dog Food 17.6 oz.: former retail $12.89, new price $10.99

In addition to price reductions, Kroger continues to offer customers comprehensive savings opportunities including fuel rewards, $4/$10 generic prescriptions, loyalty mailers tailored to individual customers’ shopping habits, weekly specials and digital coupons.

About Kroger

Kroger, the nation’s largest traditional grocery retailer, employs more than 339,000 associates who serve customers in 2,422 supermarkets and multi-department stores in 31 states under two dozen local banner names including Kroger, City Market, Dillons, Jay C, Food 4 Less, Fred Meyer, Fry’s, King Soopers, QFC, Ralphs and Smith’s. The Company also operates 790 convenience stores, 323 fine jewelry stores, 1,141 supermarket fuel centers and 37 food processing plants in the U.S. Recognized by Forbes as the most generous company in America in 2010, Kroger supports hunger relief, breast cancer awareness, the military and their families, and more than 30,000 schools and grassroots organizations in the communities it serves. Kroger contributes food and funds equal to 160 million meals a year through more than 80 Feeding America food bank partners. For more information, visit Kroger.com.

The regions that DO still double are as follows:

• Michigan
• King Soopers (affiliate store in CO)
• Fry’s (affiliate in AZ)
• Knoxville TN area stores?

Follow the instructions to Find your Kroger region.

photo credit

Looks like another Kroger region, Louisiana (which is part of the Southwest region) has confirmed that they are no longer doubling coupons.

For those of you in the Southwest region (Texas has not doubled for over 2 years now) – this policy change will be taking effect starting October 31st. That means your paper coupons will only be accepted at FACE value.

Also, the Bryan/College Station area has also announced they will stop doubling as of November 1st. This area was the only one left in Texas that still doubled.

There are promises of lower pricing to help offset this new policy change.

photo credit

The regions that no longer double coupons are as follows:

• Southwest (except Bryan/College Station, TX area)
• Delta
• Mid-Atlantic
• Central
• Cincinnati
• Atlanta
• Louisville (Mid-South)
• Dillons (affiliate store in KS, MO, AR, NE)
• Gerbes (affiliate store in KS, MO, AR, NE)
• Ralphs (affiliate store in CA)
• Fred Meyer (affiliate store in (AK, WA, ID, OR)

The regions that DO still double are as follows:

• Michigan
• Columbus/Great Lakes
• King Soopers (affiliate store in CO)
• Fry’s (affiliate in AZ)

Follow the instructions to Find your Kroger region. Your best bet is to call your local store and find out if you’ve been affected.

(thanks Melanie, Crystal, Nerissa & Mary)

Looks like another Kroger region (Louisville, also referred to as Mid-South) has confirmed that they are no longer doubling coupons.

For those of you in the Atlanta region (which encompasses stores in Kentucky, Southern Indiana, and Southern Illionois) – this policy change will be taking effect starting September 22nd. That means your paper coupons will only be accepted at FACE value.

The other day it was just announced that the Atlanta region will also stop doubling as 9/22. Tennessee seems to be excluded from this change as of now with stores in Knoxville announcing that they will continue doubling.

There are promises of lower pricing to help offset this new policy change.

photo credit

The regions that no longer double coupons are as follows:

• Southwest (except Bryan/College Station, TX area)
• Delta
• Mid-Atlantic
• Central
• Cincinnati
• Atlanta
• Louisville (Mid-South)
• Dillons (affiliate store in KS, MO, AR, NE)
• Gerbes (affiliate store in KS, MO, AR, NE)
• Ralphs (affiliate store in CA)
• Fred Meyer (affiliate store in (AK, WA, ID, OR)

The regions that DO still double are as follows:

• Michigan
• Columbus/Great Lakes
• King Soopers (affiliate store in CO)
• Fry’s (affiliate in AZ)

Follow the instructions to Find your Kroger region. Your best bet is to call your local store and find out if you’ve been affected.